Terms of service
Terms of Service, Haviera
Welcome to Haviera. These Terms govern your use of haviera.com and any purchase you make through it. By placing an order you agree to these Terms.
Article 1, Definitions
Consumer: a natural person purchasing products for personal, non-commercial use.
Company: Haviera, operated by SB-Collective LLC.
Day: calendar day, unless "business day" is specified.
Terms: this document.
Article 2, Identity of the Company
Company name: Haviera
Legal entity: SB-Collective LLC
Business address: 1007 N Orange St. 4th Floor, Suite #5444, Wilmington, DE 19801, United States
Contact email: support@haviera.com
Website: haviera.com
Article 3, Applicability
These Terms apply to all offers and contracts between Haviera and the consumer. If any provision is found invalid, the remaining provisions stay in full effect.
Article 4, The Offer
Each product listing includes a description with dimensions, materials, bulb fitting and maximum wattage. Images represent products as accurately as possible, though variations in colour, finish and texture may occur. Natural materials such as alabaster, travertine, marble, stone, wood and hand-finished glass vary from piece to piece; veining, grain and tone will not match the photograph exactly. This is a characteristic of the material, not a defect. Offers may be modified or withdrawn at any time before purchase.
Article 5, The Contract
The contract is formed once your payment is completed. Haviera reserves the right to refuse or cancel any order in cases of suspected fraud, misuse, or pricing or availability errors. If we cancel a paid order you receive a full refund.
Article 6, Electrical Installation and Safety
This article is important. Please read it before you order.
- Hardwired fixtures, including chandeliers, pendants, wall lights and flush mounts, must be installed by a qualified, licensed electrician in accordance with local building and electrical codes.
- Haviera is not liable for any damage, injury, loss or fire arising from improper installation, from installation by an unqualified person, from installation that does not comply with local codes, or from use of the product other than as intended.
- Always switch off the power at the consumer unit or breaker before installation.
- It is the customer's responsibility to confirm that the fixture is suitable for the intended location, including damp or outdoor locations, and that the ceiling or wall can safely carry its weight.
- Do not exceed the maximum wattage stated for the fixture.
- Modifying a fixture, rewiring it or fitting non-standard components voids any claim and makes the product non-returnable.
Article 7, Voltage, Fittings and Bulbs
- Unless a product page states otherwise, fixtures are supplied for the United States standard of 110 to 120V, 60Hz, with E26 sockets.
- If you are ordering to a country with a different mains standard, contact us before ordering. Using a fixture on the wrong voltage is unsafe and is not covered.
- Light bulbs are not included unless a product page explicitly states that they are. This lets you choose your own brightness and colour temperature.
- Where a fixture has integrated LEDs, the product page states whether it is dimmable. Dimming requires a compatible dimmer and, where applicable, dimmable bulbs.
Article 8, Returns
You may return eligible items within 60 days of delivery. Items must be uninstalled, unused, in their original packaging and complete with all parts. Installed, wired-in or modified fixtures, custom or made-to-order pieces, bulk orders of three or more identical units and light bulbs are not eligible. Full details are in our Refund Policy.
Article 9, Return Costs and Refunds
For change-of-mind returns the consumer is responsible for return shipping, which for lighting shipped internationally is typically $80 to $200 or more. Where an item is damaged, defective or incorrect, Haviera covers the cost. Approved refunds are issued to the original payment method within 7 business days of inspection.
Article 10, Cancellations
Orders may be cancelled free of charge within 24 hours. After 24 hours and before dispatch a fee of up to 20% may apply to cover production already committed. Orders that have been dispatched cannot be cancelled. A delivery refused without prior contact incurs a 30% fee covering outbound freight, return freight and handling.
Article 11, Prices
Prices shown at the time of purchase will not increase after the transaction is completed. All prices are displayed in the currency shown at checkout. On standard delivery to the United States, the price at checkout includes customs duties and import taxes.
Article 12, Delivery
Orders are produced and quality checked within 3 to 10 business days. Standard delivery takes approximately 4 to 6 weeks in total; expedited delivery approximately 1 to 3 weeks. Delivery estimates are not guaranteed. Full details are in our Shipping Policy.
Article 13, Payment
Payment must be completed at the time of purchase through our secure payment providers. Haviera reserves the right to correct pricing or availability errors without prior notice.
Article 14, Conformity
Products are supplied in accordance with applicable statutory consumer rights. If a product does not conform to its description or is not of satisfactory quality, contact us and we will arrange a repair, replacement parts, a replacement or a refund as appropriate. This does not cover normal wear, damage caused by improper installation or use, or variation inherent in natural materials.
Article 15, Complaints
Complaints may be submitted to support@haviera.com. We aim to respond within 24 hours on business days.
Article 16, Governing Law
These Terms are governed by the laws of the State of Delaware and applicable United States federal law.
Article 17, Modifications
Haviera may modify these Terms at any time. Changes take effect upon publication on this page.
Contact
Email: support@haviera.com
Website: haviera.com
Monday to Friday: 9:00 AM – 6:00 PM | Saturday and Sunday: 10:00 AM – 3:00 PM (Eastern Time)
Average response time: within 24 hours on business days