Terms of service
Terms of Service, Haviera
Welcome to Haviera. These Terms govern your use of haviera.com and any purchase you make through it. By placing an order you agree to these Terms.
Article 1, Definitions
Consumer: a natural person purchasing products for personal, non-commercial use.
Company: Haviera.
Day: calendar day, unless "business day" is specified.
Terms: this document.
Article 2, Identity of the Company
Company name: Haviera
Business address: 1007 N Orange St. 4th Floor, Suite #5444, Wilmington, DE 19801, United States
Contact email: support@haviera.com
Website: haviera.com
Article 3, Applicability
These Terms apply to all offers and contracts between Haviera and the consumer. If any provision is found invalid, the remaining provisions stay in full effect.
Article 4, The Offer
Each product listing includes a description with dimensions, materials, bulb fitting and maximum wattage. Images represent products as accurately as possible, though variations in colour, finish and texture may occur. Natural materials such as alabaster, travertine, marble, stone, wood and hand-finished glass vary from piece to piece; veining, grain and tone will not match the photograph exactly. This is a characteristic of the material, not a defect. Offers may be modified or withdrawn at any time before purchase.
Article 5, The Contract
The contract is formed once your payment is completed. Haviera reserves the right to refuse or cancel any order in cases of suspected fraud, misuse, or pricing or availability errors. If we cancel a paid order you receive a full refund.
Article 6, Electrical Installation and Safety
This article is important. Please read it before you order.
- Hardwired fixtures, including chandeliers, pendants, wall lights and flush mounts, must be installed by a qualified, licensed electrician in accordance with local building and electrical codes.
- Haviera is not liable for any damage, injury, loss or fire arising from improper installation, from installation by an unqualified person, from installation that does not comply with local codes, or from use of the product other than as intended.
- Always switch off the power at the consumer unit or breaker before installation.
- It is the customer's responsibility to confirm that the fixture is suitable for the intended location, including damp or outdoor locations, and that the ceiling or wall can safely carry its weight.
- Do not exceed the maximum wattage stated for the fixture.
- Modifying a fixture, rewiring it or fitting non-standard components voids any claim and makes the product non-returnable.
Article 7, Voltage, Fittings and Bulbs
- Unless a product page states otherwise, fixtures are supplied for the United States standard of 110 to 120V, 60Hz, with E26 sockets.
- If you are ordering to a country with a different mains standard, contact us before ordering. Using a fixture on the wrong voltage is unsafe and is not covered.
- Light bulbs are not included unless a product page explicitly states that they are. This lets you choose your own brightness and colour temperature.
- Where a fixture has integrated LEDs, the product page states whether it is dimmable. Dimming requires a compatible dimmer and, where applicable, dimmable bulbs.
Article 8, Returns
You may return eligible items within 60 days of delivery. Items must be uninstalled, unused, in their original packaging and complete with all parts. Installed, wired-in or modified fixtures, custom or made-to-order pieces, bulk orders of three or more identical units and light bulbs are not eligible. Full details are in our Refund Policy.
Article 9, Return Costs and Refunds
For change-of-mind returns the consumer is responsible for return shipping, which for lighting shipped internationally is typically $80 to $200 or more. Where an item is damaged, defective or incorrect, Haviera covers the cost. Approved refunds are issued to the original payment method within 7 business days of inspection.
Article 10, Cancellations
Orders may be cancelled free of charge within 24 hours. After 24 hours and before dispatch a fee of up to 20% may apply to cover production already committed. Orders that have been dispatched cannot be cancelled. A delivery refused without prior contact incurs a 30% fee covering outbound freight, return freight and handling.
Article 11, Prices
Prices shown at the time of purchase will not increase after the transaction is completed. All prices are displayed in the currency shown at checkout. On standard delivery to the United States, the price at checkout includes customs duties and import taxes.
Article 12, Delivery
Orders are produced and quality checked within 3 to 10 business days. Standard delivery takes approximately 4 to 6 weeks in total; expedited delivery approximately 1 to 3 weeks. Delivery estimates are not guaranteed. Full details are in our Shipping Policy.
Article 13, Payment
Payment must be completed at the time of purchase through our secure payment providers. Haviera reserves the right to correct pricing or availability errors without prior notice.
Article 14, Conformity
Products are supplied in accordance with applicable statutory consumer rights. If a product does not conform to its description or is not of satisfactory quality, contact us and we will arrange a repair, replacement parts, a replacement or a refund as appropriate. This does not cover normal wear, damage caused by improper installation or use, or variation inherent in natural materials.
Article 15, Complaints
Complaints may be submitted to support@haviera.com. We aim to respond within 24 hours on business days.
Article 16, Privacy and Data
How we collect, use and share personal information is set out in our Privacy Policy, which forms part of these Terms. Our use of cookies is described in our Cookie Policy, and you can manage the sharing of your information for targeted advertising through Your Privacy Choices.
Article 17, Errors and Inaccuracies
We make every effort to describe our products accurately, but the store may occasionally contain typographical errors, inaccuracies or omissions relating to descriptions, pricing, dimensions, availability or delivery times. We reserve the right to correct any error and to cancel an order placed on the basis of incorrect information, and we will refund you in full where we do so. Colours and finishes may appear differently on different screens; natural materials such as alabaster, travertine, marble and wood vary from piece to piece, and that variation is not a defect.
Article 18, Prohibited Uses
You may not use this store for any unlawful purpose, to solicit others to perform unlawful acts, to infringe our or any third party's intellectual property rights, to harass or discriminate, to submit false or misleading information, to upload malicious code, to collect or track the personal information of others, to scrape or spam, or to interfere with or circumvent the security features of the store or any connected service. We may terminate your use of the store for breach of this article.
Article 19, User Contributions
If you send us content — questions, photographs of your installation, suggestions or other material — you grant us the right to use, reproduce and publish it in connection with the store, without obligation to keep it confidential, to pay for it, or to respond. You are responsible for the content you submit, and you confirm it does not infringe anyone's rights and is not unlawful, abusive or misleading. We may edit or remove any submitted content at our discretion. We do not currently host customer reviews on this store.
Article 20, Third-Party Links and Services
This store relies on third-party services, including our e-commerce platform, payment providers and carriers, and it may link to third-party websites. Their content and practices are not controlled by us and are governed by their own terms and privacy policies. We are not liable for any harm arising from your use of a third-party website or service; complaints about a third-party product or service should be directed to that third party.
Article 21, Disclaimer and Limitation of Liability
Nothing in these Terms limits your statutory consumer rights, our obligations under Article 14, or any product warranty stated on the relevant product page — those remain fully in force. Beyond those, and to the extent permitted by law, the store and its content are provided "as is" and we do not warrant that the service will be uninterrupted, error-free or free of harmful components.
Our fixtures are lighting products intended for the installation conditions stated on each product page. We are not liable for damage or injury resulting from installation by an unqualified person, installation contrary to the product instructions or local electrical regulations, use of a fixture outside its stated IP rating or voltage range, or use with an incompatible switch, dimmer or transformer. Where we are found liable, our total liability is limited to the amount you paid for the product concerned.
Article 22, Indemnification
You agree to indemnify and hold harmless Haviera and its suppliers, service providers and employees from any claim or demand, including reasonable legal fees, made by a third party and arising out of your breach of these Terms or your violation of any law or the rights of a third party.
Article 23, Termination
These Terms remain in effect while you use the store. You may end them at any time by ceasing to use it; obligations incurred before that point survive. We may deny access to the store, in whole or in part, at any time and without notice, where we reasonably believe you have breached these Terms.
Article 24, Severability
If any provision of these Terms is found to be unlawful, void or unenforceable, that provision is severable and does not affect the validity and enforceability of the remaining provisions.
Article 25, Governing Law
These Terms are governed by the laws of the State of Delaware and applicable United States federal law.
Article 26, Modifications
Haviera may modify these Terms at any time. Changes take effect upon publication on this page.
Contact
Email: support@haviera.com
Website: haviera.com
Monday to Friday: 9:00 AM – 6:00 PM | Saturday and Sunday: 10:00 AM – 3:00 PM (Eastern Time)
Average response time: within 24 hours on business days