Payment Policy

How payment works at Haviera: which methods we take, in which currency, when your card is charged, and what to do if something goes wrong at checkout.

Accepted payment methods

  • Credit and debit cards: Visa, Mastercard, American Express, Discover, Diners Club
  • Digital wallets: Apple Pay, Google Pay, Shop Pay
  • PayPal

The full set of methods available to you is shown at checkout and can vary slightly by country and device.

Currency

All prices on this store are displayed and charged in US dollars (USD). If your card is issued in another currency, your bank converts the amount at its own rate and may add a foreign transaction fee. That fee is set by your bank, not by us, and it does not appear on your Haviera order total.

When you are charged

Your payment is authorized and captured when you place the order. You receive an order confirmation by email immediately afterwards; if it does not arrive within a few minutes, check your spam folder before assuming the order failed.

The charge on your statement appears as Haviera. If you see a charge you do not recognise, contact us before disputing it with your bank — we can usually identify the order within one business day.

Installments

Shop Pay offers the option to split an order into interest-free installments. That arrangement is between you and Shop Pay; the eligibility rules, schedule and any charges are theirs. We are paid in full at the time of the order either way, and it changes nothing about your delivery times or your right to return.

Security

The entire store runs over an encrypted SSL connection — the padlock in your browser's address bar confirms it. Payments are processed by Shopify Payments and the providers listed above, all of which are PCI DSS compliant.

We never see or store your full card number. Card details are passed directly to the payment provider and are not held on our systems. Nobody at Haviera will ever ask you for your card number, CVV or online banking credentials by email — if you receive such a request claiming to be from us, it is not from us.

If your payment fails

Payments are most often declined because the billing address does not match the one your bank has on file, or because the card issuer flagged an international transaction. What to try, in order:

  1. Check that the billing address and postcode match your card exactly
  2. Try a different payment method or wallet
  3. Contact your bank — they can usually approve the transaction on the spot

Do not place the order a second time if you are unsure whether the first went through. Email support@haviera.com and we will check for you. If a failed attempt left a pending authorization on your account, it is released by your bank automatically, normally within 3 to 10 days.

Taxes and duties

For standard delivery to the United States, Haviera pays all applicable customs duties and import taxes — the amount you see at checkout is the amount you pay, and nothing is collected at your door. For expedited air delivery, and for destinations outside the US and Canada, import duties and taxes are set by your local authority and are your responsibility. The full detail is in our shipping policy.

Refunds

Approved refunds are issued to the original payment method. Returned items are inspected within 3 to 5 business days of arrival and the refund is issued within 7 business days of approval; depending on your bank it can take a further 3 to 10 days to appear. The conditions are set out in our returns & refunds policy.

Questions

Email support@haviera.com. We reply within one business day.

Haviera
1007 N Orange St. 4th Floor, Suite #5444
Wilmington, DE 19801, United States