Shipping policy
Shipping Policy, Haviera
Our pieces are produced and shipped from our manufacturing partners in Asia. We do not hold stock in a US warehouse, which is how we can offer designer lighting at these prices. It also means our delivery times are longer than a store shipping from a local warehouse, and we would rather be upfront about that than surprise you after checkout.
Shipping Cost
Standard shipping is complimentary on every order to the United States and Canada, with no minimum spend. Expedited air shipping is available on most items and is calculated at checkout based on size, weight and destination. For other destinations, shipping is calculated at checkout.
Delivery Times
- Production and quality check: 3 to 10 business days after your order is placed. Each piece is inspected and packed for transit.
- Standard delivery: approximately 4 to 6 weeks in total, shipped by sea.
- Expedited delivery: approximately 1 to 3 weeks in total, shipped by air.
Delivery estimates are not guaranteed. Customs inspections, public holidays and peak shipping periods can add time.
Customs Duties and Import Taxes
- Standard delivery to the United States: Haviera pays all applicable customs duties and import taxes. The amount you see at checkout is the amount you pay. Nothing is collected at your door.
- Expedited air delivery: any import duties assessed by customs are the customer's responsibility.
- Other destinations: VAT, customs duties, import taxes and brokerage fees are set by your local authority and are the customer's responsibility.
Order Tracking
Every order ships with tracking. For expedited orders you receive a tracking number as soon as the parcel is dispatched. For standard sea freight, tracking becomes available once the shipment clears the destination port, which is typically 3 to 4 weeks after ordering. Until then your order status is visible in the confirmation email, and you are welcome to ask us for an update at any time.
Inspect Your Delivery
Glass, alabaster, stone and plaster travel a long way to reach you. Please open and check your order when it arrives and report any transit damage within 7 days of delivery, with photographs of the item and the packaging. We will arrange replacement parts or a replacement piece at our cost.
Order Marked "Delivered" but Not Received
If tracking shows delivered but nothing has arrived:
- Check with neighbours and around the property, and contact the carrier to open an investigation.
- Forward the carrier's confirmation to support@haviera.com and we will take it from there.
Claims submitted more than 7 days after the delivery confirmation cannot be reviewed.
Address Changes and Cancellations
Address changes and cancellations are free within 24 hours of ordering. After that, production may already have begun. Once an order has been dispatched the address cannot be changed, and any carrier rerouting fees are charged to the customer.
Please double-check your shipping address at checkout. A parcel returned to us because of an incorrect address is treated as a refused delivery.
Installation
Delivery does not include installation. Hardwired fixtures should be installed by a qualified electrician. See our Terms of Service for details.
Contact
Email: support@haviera.com
Website: haviera.com
Monday to Friday: 9:00 AM – 6:00 PM | Saturday and Sunday: 10:00 AM – 3:00 PM (Eastern Time)
Average response time: within 24 hours on business days