Payment Policy

How payment works at Haviera: which methods we accept, in which currency, when you are charged, and what to do if something goes wrong at checkout.

Accepted payment methods

Credit and debit cards: Visa, Mastercard, Discover
Digital wallets: Apple Pay, Google Pay

The methods available to you are shown at checkout and can depend on your device and browser.

Currency

All prices are displayed and charged in US dollars (USD). We ship to addresses in the United States, Australia, Belgium, France, Italy, the Netherlands, Portugal and Spain. Orders to the European Union are shipped directly from outside the EU on DAP (Delivered At Place) terms. You are the importer of your order. We do not charge EU VAT on the sale. Import VAT, any customs duties and clearance costs are not included in our prices: they are payable by you, usually to the carrier on or before delivery. Prices may be shown in your local currency on the website. If your order is charged in another currency than your card, your bank converts the amount at its own rate and may add a foreign transaction fee. That fee is set by your bank and does not appear on your Haviera order total.

When you are charged

Your payment is taken when you place the order. You receive an order confirmation by email straight afterwards; if it does not arrive within a few minutes, check your spam folder before assuming the order failed.

If you see a charge you do not recognise, please contact us before disputing it with your bank. We can usually identify the order within 24 hours on business days.

Security

The entire store runs over an encrypted connection, shown by the padlock in your browser's address bar. Payments are handled by PCI DSS compliant payment providers.

We never see or store your full card number. Card details go directly to the payment provider and are not held on our systems. Nobody at Haviera will ever ask you for your card number, CVV or online banking details by email. If you receive such a request claiming to be from us, it is not from us.

If your payment fails

Payments are most often declined because the billing address does not match the one your bank has on file. What to try, in order:

Check that the billing address and ZIP code match your card exactly
Try a different card or wallet
Contact your bank, which can usually approve the transaction on the spot

Please do not place the order a second time if you are unsure whether the first one went through. Email support@haviera.com and we will check for you. A pending authorization from a failed attempt is released by your bank automatically, normally within 3 to 10 days.

Taxes

Any applicable sales tax is calculated and shown at checkout before you pay. Depending on your country, the carrier or customs may charge import VAT, duties or clearance costs on delivery. Shipping is free on every order; see our shipping policy.

Refunds

Approved refunds are issued to the original payment method within 7 days. Depending on your bank it can take a few more days for the money to appear. The conditions, including returns, exchanges and items that cannot be returned, are set out in our refund policy.