Refund policy

Refund Policy – Haviera

By making a purchase on our website, you agree to the terms outlined in this refund policy. Please review it carefully before completing your order.

Return Window

You can return any item within 30 days of delivery, whether it is defective or you simply changed your mind. Returns are accepted for orders delivered to any country we ship to. Import VAT and customs duties you paid as the importer are not refunded by us; you can ask your local tax or customs authority about reclaiming them.

Return Conditions

To be eligible for a return, shoes must be new and unworn outside, undamaged, and in their original box with all tags attached. Items returned worn or without their original packaging cannot be refunded, unless the item arrived damaged or defective.

Non-Returnable Items

The following cannot be returned or refunded, unless the item arrives damaged or defective:

Sale items
Items bought with a promotional or discount code
Personalized items, including anything engraved or made with a name or initial
Hygiene and intimate items, such as underwear, socks, shapewear and lingerie
Items returned worn, washed, or without their original packaging and tags

How to Initiate a Return

To request a return, please email us at:

support@haviera.com

Please include the following information:

Your order number
A short description of the reason for the return
Photos if applicable, for example if an item arrived damaged

Our team will respond with further instructions and the return address within 24 hours on business days. Returns are sent back by mail.

Exchanges

We accept exchanges. If you would like a different size or color, email us within 30 days of delivery with your order number and the size or color you prefer. Where that item is available, we will tell you how to proceed.

Return Shipping Costs

For a change-of-mind return or exchange, the customer is responsible for the return shipping costs. The only exception is an item that arrives damaged, defective or incorrect: in that case we cover the return shipping.

We recommend using a tracked shipping method, as we cannot be responsible for items lost in return transit. Prepaid return labels cannot be provided.

Restocking Fee

Haviera does not charge a restocking fee on returns.

Before You Ship

Please wait for our approval and the return address before shipping anything back. Returns sent without prior approval may be delayed because we cannot match them to your order.

Conditions for Sale Items

Sale items cannot be returned unless the item arrived damaged or defective. If this applies, please include clear photos when submitting your return request.

Order Cancellations

Due to our automated fulfillment process, orders cannot be canceled once they have been placed. Please make sure all order details are correct before completing your purchase. You can still return the item after delivery as described above.

Refund Process

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, the refund will be processed within 7 days and credited to your original payment method. Depending on your bank it can take a few more days for the money to appear.